Managed services at Kerbside

Managed services

Ongoing care and development for the software your business relies on.

Where we begin

Start with the job that needs to work better.

Once a website, application or integration is in use, someone needs to keep it working. We offer ongoing support and improvements, from a small business website to custom software used across a larger organisation.

We agree which systems we look after, support hours, response expectations and the work included. Hosting, third-party fees and larger changes are made clear before you commit.

A website or custom CRM that needs regular care
Business applications and integrations that need a technical owner
A team needing development capacity over time
An AI workflow that needs testing as tools and processes change

The work

From the problem to something you can use.

Agree the coverage

List the systems, access, known issues and responsibilities. Set the support hours, response expectations and exclusions.

Keep it working

Carry out the agreed maintenance and checks, investigate issues and keep you informed about work that needs attention.

Make useful improvements

Prioritise fixes and changes with you. Separate included work from changes that need their own quote.

Keep ownership clear

Maintain documentation and access arrangements so you know what is running, who owns it and how a handover would work.

In practice

Where this helps.

Keep the website and job system working together

For a trade business, a broken enquiry form or inaccessible customer record interrupts real work. Updates still need doing, but the owner should not have to become the person investigating every technical issue.

We agree a care plan for the website and CRM, including the checks, updates, backups and support the business needs. When something goes wrong, there is a named contact and an agreed response process. Small improvements can be planned alongside maintenance, with larger changes scoped before they add to the bill.

Keep orders moving between systems

A connection between an order system and accounting software may run quietly for months, then fail when a provider changes its API or an unusual record arrives. The team needs to know which orders went through and which still need attention.

We monitor the agreed transfer points, investigate failures and reconcile affected records before retrying them, so a recovery does not create duplicates. Changes to the connected services are tested and documented. Your team gets a clear account of the issue, the affected work and any action they need to take.

Keep an AI assistant useful as the business changes

An assistant built around last year’s documents and processes can become less useful as the team changes its tools or ways of working. A model update can also change how it responds to a familiar task.

We maintain a set of agreed tasks to check answer quality, source references and permissions before changes are released. Feedback from the team guides improvements to the documents, prompts and integrations. New capabilities are introduced with clear review steps, while usage and running costs stay part of the ongoing conversation.

Know who is looking after it.

What you can expect:

A named point of contact and agreed support scope
Clear support expectations and ongoing costs
A prioritised plan for maintenance and improvements

Source code, accounts, hosting, maintenance and intellectual property are agreed for the project, with access and responsibilities made clear before handover.

Have a problem in mind?

Bring us the awkward version.

Tell us what is happening now, who it affects and what a better working day would look like.

Start a conversation